HELP / FAQ's
Each candle is 180 grams (6.3 ounces) net weight (weight of the wax in it). They are medium sized candles.
Subtle? what is that? We are all about strong fragrance throws and like our candles to be noticed. We therefore, make sure each candle has a strong enough throw that can cover up the area it is supposed to but is not over powering.
Tunnelling is when only the center of the wax right around the wick melts and burns down while leaving the surrounding area unburnt. Did you know that candles have a memory. Yes, tunnelling happens when you dont let your candle completely burn edge to edge the first time you light it. That’s the main reason for tunneling so we recommend you let the candle reach a full wax melt pool to avoid tunelling.
• Each size of a candle is suitable for filling a certain area of space. Example, A medium sized candle cannot fill a large hall. We recommend you light the candle in a room appropriate for its size.
• For you to be able to get the full strength of the candle, you would need to wait for a while till the candle reaches a full wax melt pool. We advice you wait for about 10 – 15 mins to be able to start getting the fragrance of the candle.
Your purchase of Nesh Luxury products is only for your personal use. By purchasing Nesh Luxury products, you agree not to resell or distribute such products for any commercial purposes. If we have reason to believe that your order is not for your personal use, we may reject or cancel your order.
If your order has not been dispatched yet, please send us an email on [email protected] or contact us at +91-9558864603 with the desired changes in your order and we’ll update it for you.
A Message to the Phone Number provided by you will be sent from the shipping company once your order has been dispatched along with the tracking ID. Shipping updates on your email ID will also be sent from our end to keep you informed of your order status. You may also view your order details under the ‘Orders’ section on your Account Page.
Send us an Email at [email protected] and we will connect with you over there.
Most certainly yes. An ‘Order Notes’ box is available during checkout where you can type in your requirements. We’ll add it for you. Please specifically mention if you would like a gift to be sent to someone without the invoice or price tag.
Yes, surely. A ‘ Make it a Gift Wrap’ box is available at the checkout page. Please make sure you select that option during checkout. Each gift is wrapped with a beautiful high quality floral printed paper of different colours suitable to be gifted to both men and women.
We usually ship every order within 1-3 days. Incase of a natural calamity or a national catastrophe, shipping time will vary according to the situation. The customers will be updated on the same should there be a situation like that.
If your order has not been dispatched yet, please visit your ‘Accounts’ page, under the ‘Addresses’ section, you may update your Billing and Shipping Address.
• We accept all major Credit and Debit Cards.
• Upi (Google Pay, Bhim, Phone Pe, Paytm etc)
• NetBanking (All Indian Banks)
• Wallet (Amazon wallet, Ola money etc)